Mortgage Servicing Other Resources

Glossaries

• Glossary of Mortgage Servicing Terms (helpful in understanding mortgage escrow statements, loan histories, and other client account documents)

Links

• AMI white paper: The Future of the Housing Market for Consumers after the Crisis. January 2011
• Bankruptcy Mortgage Project (a resource for those seeking an alternative to foreclosure through Chapter 13 bankruptcy)
• The Institute for Foreclosure Legal Assistance

Practice Aids

• Identifying Participating Servicers
• What to Do When the Servicer Says the Investor is Not Participating?
• What to Do When the Servicer Says No?
• What to Do When the Servicer Denies Because They Re-ran the NPV Test?
• What to Do When the Servicer Refuses to Accept or Process a HAMP Application Because Client is in an Active Bankruptcy Case?
• What to Do When the Servicer Denies a HAMP Modification Because the Client Received a Discharge in a Chapter 7 Case and Did Not Reaffirm the Mortgage Debt?
• What to Do for Widows, Orphans, and Divorcees?
• HAMP Index: The Supplemental Directives, FAQs and Handbooks

Administrative Guidance

• Handbook
• Common FAQs
• Conversion FAQs
• HAMP Borrower FAQs
• HAMP General Administration
• HAMP Summary for Judges (July 2011)

Multimedia

• Testimony of Diane Thompson on the Need for National Mortgage Servicing Standards. Presented to a subcommittee of the U.S. Senate Banking Committee in Washington, D.C. Date: May, 2011